Support Center

We're here to help. Get answers and assistance whenever you need it

Contact Us

Have a question or facing an issue? Our support team is here to help you. Choose any of the following methods to get in touch with us:

Email Support

Send us an email and we'll respond within 24 hours

support@letsride.lk

Phone Support

Call us during business hours for immediate assistance

+94 70 118 3325

WhatsApp Support

Message us on WhatsApp for quick responses

Message on WhatsApp

Frequently Asked Questions

Before contacting us, check our comprehensive FAQ section which covers most common questions:

FAQ

Visit Our FAQ

Browse answers to frequently asked questions from both tourists and vehicle owners

Go to FAQs Help Centre

Step-by-step guides

Signing up, posting a trip, comparing bids, adding a vehicle and placing a bid — walked through one step at a time

Open the Help Centre

For Tourists

How do I post a trip?
How do I book a vehicle owner's bid?
Can I modify or cancel a trip?
How is payment handled?
What should I do if I have issues with a ride?
Is my personal information secure?

Check our Privacy Policy to understand how we protect your data.

For Vehicle Owners

How do I register as a vehicle owner?
What documents are required for verification?
How do I respond to trip bids?
When and how do I get paid?
What should I do if a tourist cancels?
How do I update my vehicle information?

Safety & Trust

Let's Ride is committed to providing a safe and trusted marketplace. Learn more about our commitment to your safety:

All vehicle owners are verified and reviewed
Profile ratings help you make informed decisions
Secure communication through our platform
Clear terms and transparent pricing
Report unsafe behavior to our support team

Technical Issues

If you're experiencing technical problems with the app or website, please include the following information when contacting support:

Device type and operating system
App version (if using mobile app)
A clear description of the issue
Screenshots or error messages
Steps you took before the issue occurred

Important Information

Please review our Terms of Service to understand the rights and responsibilities of using the Let's Ride platform.

Response Times: We aim to respond to all support inquiries within 24 hours during business days. For urgent matters, please use WhatsApp for faster assistance.

Report a Problem

If you've encountered a safety concern, inappropriate behavior, or fraudulent activity on Let's Ride, please report it immediately to support@letsride.lk with as much detail as possible. We take all reports seriously and will investigate promptly.

Report by email